Returns & Exchanges
We want you to love your organic sleep experience, which is why we offer a risk-free trial period to ensure your new mattress or bedding is the perfect fit for your home. If you are not completely satisfied, we provide a streamlined return process designed with sustainability and your convenience in mind.
Initiate Your Request
Visit our online return portal or contact our customer experience team within your designated trial period to start the return or exchange process.
Verification & Approval
Our team will review your order details and provide a return authorization along with specific instructions based on your product type and location.
Schedule a Pickup
For mattresses and heavy furniture, we will coordinate a professional pickup service to collect the item and donate it to a local charity or recycling facility.
Receive Your Refund
Once the item has been successfully picked up or received at our facility, we will process a full refund to your original payment method, minus any initial shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing